How can customer returns actually be used to your advantage? Tune in today to find out! Minute Markers: :50- How to find customer return info 2:30- Look at the info to address customer complaints 3:30- When should you pull inventory? 3:57- How address bad customer experiences and returns? 5:00- Listen to customer pain points Have …
Episode 50: Use Amazon Customer Returns To Your Advantage Read More »
Today’s guest is Kevin Sanderson, from Maximizing E-Commerce. Specifically we are covering how he started selling internationally and what made that a successful venture for him. If you’re interested in expanding your Amazon sales internationally, this episode is for you! What should your revenue thresholds be? Which countries should you start with? Kevin’s recommendations are …
Let’s be honest. Hiring can be one of the hardest things to do in your business. It can be difficult to let go of certain tasks or responsibilities, because are worried that you’ll never find someone who will be able to do them like you. Am I right? The fact is, when you take the …
3 Tools That Will Make Your Customer Service Team GREAT! Read More »
Whether you are shopping in a store or purchasing something online, we have all had experiences where we feel one of two things: What a professional company! I feel like a part of their community and I trust that they have my best interest in mind as they are creating product, fulfilling my order, and …
If you work in e-commerce, you’ve probably heard of the dynamic Ezra Firestone, founder of Smartmarketer.com. He has helped countless online sellers to dial in their marketing and increase their sales, using his arsenal of tools and resources. Ezra was on the Playbook for Amazon Podcast episode 19 last month, and shared some real gems …
Today’s guest is Jon Tucker, from the live chat company Help Flow. HelpFlow.com provides 24/7 live chat teams to 100+ eCommerce stores to drive more sales and conversions (i.e. their agents can chat with your visitors 24/7). In the interview, Jon will share insights on how to maximize conversions based on seeing the inner workings …
Episode 24: Maximizing Website conversions – Live Chat with Jon Tucker from Help Flow Read More »
I know generally when you bring up customer reviews to an Amazon seller, their first reaction isn’t to get the warm and fuzzies. Review generation can be taxing and stressful, and if or when a bad review comes in, it can feel catastrophic. One time I was listening to a podcast interviewing the founder of …
